My name is Steve DeFalco and I am the business owner of NetVision, Inc. and author of Custom URL Slugs for Interspire shopping cart.
I came across this thread in searching out what people are saying about our software, to better improve our services.
THE LICENSING ISSUE HAS BEEN FIXED IN CUSTOM URL SLUGS PROGRAM
First off, I want to say that this problem we just reported to us just a few days ago. We immediately jumped on the report to see what was going on and we did find a bug in our licensing system that was doing recurring calls out for license checks...
Today, we have released version 2 revision 6 that addresses this issue by completely removing the license check from the software. From this point on, you will only be required to enter the domain you intend to use the software on at the time of purchase and there is a one-time only check done to verify this domain. After that, there will be no more checks made so even if we go offline or even go out of business (we've been in business for 11 years, that that's not likely), your software will STILL RUN with absolutely no issues whatsoever.
OUR RESPONSE TO A QUESTION ON OUR SUPPORT
I want to address where I read in this thread somewhere that we're not very fast to provide support. But, what I saw is the person was really saying they were posting in the Interspire forum and we were not quick to respond...
This is true, we don't have time to live in forums or to monitor everything that's said in forums. So if you try and post support issues in any forum, there's a great chance that we'll never see it.
That being said, we have a support website for our clients and even non-clients that want to ask a question and get a direct response from us. Our support site is:
https://www.netvisionwebsupport.com. It is here, on our support site, that we provide support for all our products and services and we strive to maintain 100% client satisfaction! If you need support from us, this is the place to ask for it.
Lastly, with regards to support and what we charge. We DO NOT charge to fix something that is our responsibility such as problems with the Custom URL Slugs program.
We DO however charge when someone comes to us and says they have a problem with their website, gives us a report of the problem and all the login information. When this happens we tell the client that by putting in the ticket you are authorizing up to 2 hours of work. After all, this is what we do. Provide a service, and get paid for that service.
We DO NOT charge to just put in a ticket and ask questions or to fix our own problems.
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I hope this response has cleared up any confusions as to our Custom URL Slugs software and our support policies.
BTW, the Custom URL Slugs does have a 30-day money back guarantee. But I can honestly say that in the last 2 years we've only had 1 request for refund, and that was with the original first version of the software that did not auto-generate urls for all the products in the store. Version 2 DOES auto-generate urls for all products, categories, brands, and pages.
We do have a $10 off coupon code that can be gotten by liking us on our Facebook page at
http://www.facebook.com/customurlslugs
Sincerely,
Steve DeFalco, Owner
NetVision, Inc.